Northwestern Emergency Vehicles, Inc. was founded in 1990 by Richard Hamby and Darrell Poe. Richard who serves as President, brought with him years of ambulance sales experience and dedication to customer service. Darrell, who serves as Vice President, added his extensive experience and ability in technical service of emergency vehicles to the formation of the company. This combination has produced unparalleled sales results during the course of the existence of the company. For more than 20 years, Northwestern has sold over 150 emergency vehicles per year and has been awarded the Dealership of the Year recognition each year it's been in existence.
Northwestern is the proud dealer for American Emergency Vehicles (AEV) in Jefferson, North Carolina. AEV is one of the largest manufacturers of ambulances in the world and the wide market base they serve proves their reputation for quality. In addition to that fact, AEV is North Carolina's only ambulance manufacturer and contributes tremendously to the local economy.
Along side of Richard and Darrell,the company is supported by some of the best Emergency Vehicle Technicians the industry has to offer. Northwestern offers a 26,000 square foot remount and service facility. We have a full-time remount facility and perform each remount entirely within this facility.
We have a trained staff that is dedicated to supplying the customer with products that are custom designed to meet their specific needs. This includes services such as meeting with the customer and taking the time to listen to the needs of a department or squad and lending our knowledge of the industry to assist in anything from vehicle design to financing arrangements.
It is our policy to always provide the customer with detailed specifications and drawings of their unit for approval prior to production. We strive to provide our customers with what they want - built in a timely manner and delivered at a competitive price.
Northwestern staffs a full-time professional customer service representative that is sensitive to the needs of you the customer. Any and all customer service issues are handled in a timely manner without the usual "we'll get back to you" attitude.
Service after the sale with Northwestern is more than just a slogan; it's a pledge to you the customer that we'll be there when you need us. Our staff is dedicated to addressing the customer's needs in all aspects of emergency vehicle sales and related issues.
Northwestern Emergency Vehicles would like to invite you to take advantage of our Remount/Refurbish Services. At Northwestern, we take a somewhat different approach to remounting. Our services are directed to providing remounting procedures equal to those utilized in new vehicle manufacturing. We use only new top quality parts and we approach the remount/refurbish with the mind set of providing the customer with a unit that will provide years of extended service.
We have taken steps to provide you with a level of confidence in your remount that is unequaled within the industry. At present, we have a staff with expertise in all areas of vehicle manufacturing. We have over 26,000 square feet of manufacturing space with 6 lifts. In addition, we have the ability to modify your cabinetry, completely rewire your unit, and paint your unit at our location. This means your unit isn't shipped from company to company to have the various services performed. At Northwestern Emergency Vehicles, we have the ability to monitor and control our level of quality.
Our technicians are experienced and training is provided to make sure they are up to speed with any and all changes within the industry. Our technicians are proficient in dealing with all types and manufacturers of today's vehicles.
Northwestern Emergency Vehicles can provide you the customer with a compete tour of our facility and reference can be provided upon request. We strive to provide you with the best possible remount/refurbish that the industry has to offer. We understand that quality workmanship earns trust and future customers.